Student IT Help Desk

Student IT Help Desk2018-08-18T09:21:32+00:00

GetMicrosoftOffice

 Trouble logging in?

Here are some things to check:

  • Are you typing your Password correctly? Passwords are case-sensitive.
  • Is your Caps Lock on?
  • Are you confusing the letter “O” with the number “0”?
  • Are you confusing the letter “l” with the number “1”?

First time user?

Here are some things to know:

  • Your User ID & Password is the same for all WSU Tech systems (Network, WebMail, Blackboard, MyWSU Tech).
  • Your User ID should be your first initial and your last name. e.g. John Smith = jsmith (not case sensitive). Exceptions are if you have the same first initial & last name as a previously enrolled student. In this case your user ID would have a number appended to it (i.e. a 1, 2, etc.). For example if a John Smith enrolled, and WSU Tech already had one jsmith, your user ID would be jsmith1.
  • NOTE:Before you can log into Blackboard, WebMail or MyWSU Tech for the first time you must change your default password: It can be changed by:
    • Logging into a PC on a WSU Tech campus
    • Click on the “Forgot Password? Click here” link located on the myWSU Tech login page
    • Or use the following link: https://reset.wsutech.edu

Returning user?

If you had successfully logged in previously, but are now having problems, it may be that your password has expired (WSU Tech passwords expire and must be changed every 90 days). In order to change your password you must reset your password using our self service password reset system by using the following link: https://reset.wsutech.edu

Need to change your password?

Password rules are as follows:

  • Must be a minimum of 8 characters in length.
  • Must contain a minimum of 1 lower case letter.
  • Must contain a minimum of 1 upper case letter.
  • Must contain a minimum of 1 numeral (number).
  • Must contain a special character (e.g.  !, $, #, %) Don’t use @ or &
  • Cannot contain your name, the word “password”, or the word “WSU Tech”.
  • Cannot be a repeat of the last 5 passwords used.

WSU Tech Student IT Help Desk hours

DAYS HOURS
Monday – Thursday 8:00 AM – 9:00 PM
Friday 8:00 AM – 5:00 PM

The Student IT Help Desk is not available when the college is closed.

Contact the WSU Tech Student IT Help Desk

Primary contact method is by email at studenthelpdesk@wsutech.edu. The secondary contact method (if no access to email) is to call 316-677-9906. The email address should be the primary method of contact. The use of the phone number should be reserved only for these times when a student cannot logon to send an email. Trouble calls via email can be submitted 24/7 but will only be answered during posted times. Any phone calls received outside posted hours will go to voicemail and will be returned during the next listed time period.

Make a suggestion to IT

The IT Department values your suggestions and comments so that we may provide the best IT Services our resources allow. Please leave a suggestion or comment for us by clicking on this link.

Microsoft Windows Device Policy

To ensure WSU Tech students have the opportunity to fully participate in the digital educational arena, WSU Tech students are required to have a Windows 8.1 or newer mobile digital device for the classes listed in Policy 5-29.

Acceptable use policy

The purpose of this policy is to set forth guidance and policy with regard to acceptable use standards for College computing and information technology resources. Network Services Acceptable Use Policy for Students, Faculty, Staff and Visitors.

WSU Tech is closed for fall break Nov. 19 - Nov. 23
WSU Tech
4004 N Webb Rd
Wichita, Kansas, 67226
Phone: 316-677-9400